Warranty

At EclypseBike.com, we believe in building lasting relationships with our customers. Our warranty process reflects our commitment to ensuring your happiness and confidence in our products. Ride worry-free with Eclypse – where quality and your satisfaction are our top priorities.

For any further inquiries or assistance, please don’t hesitate to reach out to our Customer Support Team. We’re here to serve you and make your biking experience an unforgettable one.

At EclypseBike.com, we take pride in the exceptional craftsmanship and durability of our bikes. As a testament to our commitment to quality, we offer a limited 2-year warranty that ensures you can ride with confidence and peace of mind.

At EclypseBike.com, we stand behind the quality of our products, and our warranty process is designed to ensure a seamless and hassle-free experience for our valued customers. If you believe that your bicycle wheels, parts, or accessories have a manufacturing defect or fault covered under our warranty, we are here to assist you. Please follow these simple steps:

Step 1: Contact our Customer Support Team
In the unlikely event that you encounter an issue covered under our warranty, get in touch with our dedicated Customer Support Team using the form below. We kindly request you to provide your order details, a clear description of the issue you’re experiencing, and attach a photo of the concern. This will help us expedite the process and provide you with the best possible assistance.

Step 2: Evaluation and Verification
Once we receive your warranty claim, our experienced team will carefully evaluate the provided information. In some cases, we might request additional details to ensure a thorough assessment of the situation. Rest assured, we’ll handle your claim with the utmost care and diligence.

Step 3: Resolution Options
After verifying the claim, we will promptly provide you with the available resolution options. Depending on the specific circumstances and the extent of the issue, the options may include repair, replacement, or a refund. Our primary goal is to ensure your complete satisfaction and to find the most appropriate resolution for your situation.

Step 4: Return Process
If it is determined that the product needs to be returned, we will provide you with detailed information on how to proceed.

1. Amazon Marketplace Purchases
   If you’ve made your purchase on the Amazon Marketplace and you are still within the 30-day return window, we kindly request you to process your return through the Amazon Marketplace as per their policies.
2. Warranty Eligibility
   The Eclypse Bike warranty is exclusively valid for the original purchaser of the product and is non-transferable. Rest assured, we stand by the quality of our products and are committed to your satisfaction.
3. Warranty Exclusions
   Please note that the warranty does not cover damage resulting from misuse, accidents, normal wear and tear, alterations, improper maintenance, or any unauthorized repairs or modifications. To preserve the warranty, refrain from making any modifications to the product.
4. Limited Liability
   The warranty is limited to the value of the original purchased product and does not cover any consequential or incidental damages. Our primary focus is on ensuring your riding experience is top-notch and enjoyable.
5. Warranty Claims
   At Eclypse Bike, we handle warranty claims with the utmost care and integrity. Range Cycling Gear reserves the right to determine the eligibility of warranty claims at its discretion.

Our commitment to providing exceptional products and service drives us to continuously strive for excellence. If you have any questions regarding our warranty or require any assistance, please don’t hesitate to contact our dedicated Customer Support Team. Ride on with confidence, knowing that Eclypse Bike has you covered!

As with any warranty, there are certain limitations to ensure fair usage and accountability. The Eclypse warranty does not cover:

1. Normal Wear and Tear: While our components are designed for durability, normal wear and tear over time is not covered under the warranty.
2. Consumables and Wear Parts: Items such as tires, tubes, brake pads, cables, housing, grips, chain, and spokes are subject to regular wear and are not covered under this warranty.
3. Misuse and Improper Handling: Any damage resulting from failure to follow the instructions in the owner’s manual, unauthorized modifications, accidents, neglect, abuse, commercial use, improper assembly, or installation of incompatible parts and accessories are not covered.
4. Battery Exclusions: The battery is not warranted for damage resulting from power surges, charging with an improper charger, improper maintenance, normal wear, or water damage.

At EclypseBike.com, we’re dedicated to providing you with the best biking experience. Our warranty reflects our commitment to delivering top-quality products that meet your expectations and exceed your adventures.

Please review the owner’s manual for proper maintenance instructions and feel free to contact our customer support team for any assistance or inquiries regarding the warranty coverage. Ride confidently with Eclypse – where quality and your satisfaction are our top priorities.